Not every supplier on Chinese platforms is legitimate. While most are honest businesses, scams and low-quality suppliers do exist. Here’s how to separate the reliable from the risky.

1. Check Business Registration

Every legitimate Chinese business has a registered business license. On platforms like 1688 and Alibaba, look for:

  • Verified business license on the supplier’s profile
  • Company name matches across platform, website, and communication
  • Registration date — older companies are generally more stable

2. Review Transaction History

On 1688 and Alibaba, transaction history is public:

  • How many transactions have they completed?
  • What’s their transaction volume?
  • How long have they been active on the platform?

A supplier with thousands of completed transactions over several years is far more trustworthy than a new store with no history.

3. Read Reviews Carefully

Don’t just look at the star rating:

  • Read recent reviews (last 3-6 months)
  • Look for reviews with photos from actual buyers
  • Pay attention to negative reviews and how the supplier responded
  • Be skeptical of stores with only vague 5-star reviews

4. Request Product Samples

Always order samples before committing to a bulk purchase:

  • Samples let you verify quality firsthand
  • They test the supplier’s communication and shipping process
  • They’re a small investment that can prevent a costly mistake

5. Verify Certifications

If a supplier claims specific certifications (ISO, FDA, CE, RoHS, etc.), ask to see the certificates. Cross-reference the certificate number with the issuing organization. Legitimate suppliers will provide this readily; scammers will make excuses.

6. Do a Video Call

A real-time video call can reveal a lot:

  • Ask to see their factory or office
  • Request to see sample products on camera
  • Assess their professionalism and communication
  • Gauge whether they seem knowledgeable about their products

7. Use Secure Payment Methods

Never pay by direct bank transfer to an individual’s account:

  • Use platform payment systems (Alibaba Trade Assurance)
  • For off-platform transactions, use PayPal Goods & Services
  • Consider using a letter of credit for large orders

How Kango Protects You

Kango handles supplier verification as part of our sourcing service:

  • We check business registrations and transaction histories
  • We communicate directly with suppliers in Chinese
  • We inspect products upon arrival at our facility
  • We only work with suppliers who pass our verification process
  • We send you photos of your actual products before shipping

This means you get the benefit of our experience and local presence without having to navigate the verification process yourself. Send us a product you’re interested in, and we’ll find a reliable supplier for you.